Insurer guide
Cigna physiotherapy and chiropractic in Bloomsbury, London
If you hold private medical insurance with Cigna, you may be able to use it for physiotherapy or chiropractic care at UK Pain Clinic, near Russell Square and Holborn. Cigna decides what your policy covers and whether treatment is pre-authorised — not the clinic — so please check with us before you book.
Using Cigna? Check with us before you book
Cigna decides what your policy covers and whether treatment is pre-authorised — the clinic does not. Please do not book until we have confirmed your pre-authorisation: send us the details by WhatsApp, WeChat or email, and once confirmed we will tell you how to book, which is usually online.
How it works with Cigna
Contact Cigna first
Ask whether physiotherapy or chiropractic is covered, whether a GP referral is needed, how many sessions are approved and whether an excess applies. Request a pre-authorisation number.
Send us your details
Message us on WhatsApp, WeChat or email with the information listed below. We check it and confirm your pre-authorisation with you.
We tell you how to book
Once your pre-authorisation is confirmed, we let you know how to book — usually online — and which appointment type to choose.
Treatment and invoicing
You attend as planned. We invoice in line with Cigna's process for your policy and you pay only any excess or amount your policy does not cover.
What the clinic does
We assess and treat you in the same way as any other patient and keep the notes your insurer may ask for. We invoice according to Cigna's process for your policy — directly where that is how your cover works, or by giving you an itemised invoice to claim back. Anything not covered is charged at our standard self-pay fees.
Frequently asked questions
Can I book online straight away with Cigna?
Please check with us before you book. Send us your Cigna membership number and pre-authorisation details by WhatsApp, WeChat or email first; once we have confirmed them we will tell you how to book, which is usually online.
Do I need a GP referral for Cigna to cover physiotherapy or chiropractic?
That depends on your policy. Some policies allow you to self-refer for musculoskeletal care, others ask for a GP referral first. Cigna can confirm what applies to you when you request pre-authorisation.
Will I have anything to pay myself?
Possibly. Your policy may have an excess, a session limit or a benefit limit, and some treatments may not be covered. Cigna will tell you what applies; any amount not covered is payable to the clinic at our standard self-pay fees.
Is focused shockwave therapy covered?
Not every policy covers shockwave therapy, and some cover it only in certain circumstances. Please ask Cigna before you book and let us know what has been authorised.
This page is general information about using private medical insurance at our clinic. It is not medical advice and does not describe the terms of any policy; your insurer's documents and decisions apply. Read our full disclaimer
Not insured? See self-pay fees
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